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  • Jeudi 23 Novembre à 16H CET

    🇫🇷 Transformer sa page contact en machine à prospects

    Par Florence Dorsile, CEO @Tandem Office

    Replay

    Jordan Chenevier-Truchet

    Co-founder @Bulldozer & ex-CMO @Germinal

    Expert

    🇬🇧 Selling the vision: Building a stellar sales team with trust at the core

    Sifted Talks

    Replay

    🇫🇷 Vous voulez vous lancer sur le marché US ? Voici les do's and don'ts !

    Stan Coignard, Founder @F.FWD

    Replay

Find exciting content!

Replays

Experts

Documents

Speakers

Lives

Because you only live once 😎

All year long, we prepare and moderate lives with highly specialized speakers on a wide range of topics. Broadcast them on your Spot so that your members can interact with the speaker during the session!

And you know what the best part is? All this content is free! 😍

Jeudi 23 Novembre à 16H CET

🇫🇷 Transformer sa page contact en machine à prospects

Par Florence Dorsile, CEO @Tandem Office

Comment générer efficacement des prospects de qualité puis augmenter sa conversion ? L'objectif de cette masterclass est de comprendre l'intérêt de bien collecter ses données... pour mieux les exploiter et faire de ta page contacts une machine à prospects ! 💥

Sales

No-code

Thursday, 21st of September

🇺🇸 Transitioning from a High-touch to a dynamic Low-Touch Customer Success Model

A masterclass by Sébastien Chatelier, co-founder @MeltingSpot

We will explore the various challenges associated with transitioning from a high-touch to a low-touch approach. We will understand how adopting a predominantly low-touch model can enable better scalability and improve customer portfolio management, all the while enhancing your team's effectiveness.

Customer Success

Change Management

Friday, 22nd of September at 1PM (CET)

🇺🇸 Fighting Churn with Data

With Carl Gold, hosted by Tom Carnewal

What are efficient churn reducing strategies? What are the core data and metrics and how should you use them? And does AI really add value to customer retention strategies? Carl Gold explains the basics and best practices based upon his more than 10 years of experience in analysing data in the subscription economy. He is the former Chief Data Scientist of Zuora and the author of ‘Fighting Churn with Data’.

Customer Success

Analytics

Jeudi 28 septembre à 9H

🇫🇷 Digitalisation et Logistique Multi-canal : Les Clés de la Réussite

Par l'observatoire COMEDIA

Rejoignez-nous pour découvrir les tendances et innovations qui révolutionnent le secteur de la logistique avec STACI, le leader de la logistique de détail. Au cours de nos débats, nous explorerons les enjeux majeurs de la transformation digitale, nous découvrirons les innovations et les solutions mises en place mais également les valeurs RSE qui font la différence !

Strategy

Technology

August 25 from 11:45 to 12:15 CET

🇫🇷 🇬🇧 +5% Customer retention in 5 steps

Tom Carnewal, Founder @Customer Cross

Learn from a real use case how to reduce customer churn and grow gross retention by 5% in 10 months.

Customer Success

Revenue

Friday, September 1st at 12:15 pm

🇫🇷 🇬🇧 BAD PRICING, EARLY CHURN - 3 pricing tips everyone should know

With Tom Carnewal & Stanislas Van Oost

Stanislas will share with you tips to help you avoid losing customers through the pricing trap. He is the founder of Be Agile and developer of the Smart Revenue Machine, an intelligent model to grow revenue in a recurring revenue model.

GTM Strategy

Revenue

Friday, 24th of November at 11:45 am (CET)

🇺🇸 Cracking the Code – the best customer loyalty KPIs

By Tom Carnewal (Customer Cross)

What KPIs really make sense when you track customer loyalty or predict churn risks? Join us in this webinar where we will explain the results of our extensive customer data research we recently published in a whitepaper. There will be room for Q&A, so make sure to join this live session to get all your questions answered!

Customer Success

Analytics

Vendredi 24 Novembre à 13H

🇫🇷 Cracking the Code – les meilleures Indicateurs de Loyauté Client

Par Tom Carnewal (Customer Cross)

Quels sont les indicateurs clés de performance (KPI) qui ont vraiment du sens lorsque vous souhaitez suivre la fidélité des clients ou détecter les risques d’attrition et churn ? Rejoignez-nous dans ce webinaire où nous vous expliquerons les résultats de notre vaste recherche sur les données de plus 260.000 entreprises que nous avons récemment publiée.

Customer Success

Analytics

🇬🇧 As the cookie crumbles, who’s picking up the data crumbs?

Sifted Talks

Cookies are relied on by 81% of companies for marketing and growth, according to a report by Twilio. But browsers plan to phase out cookies by 2024 to appease concerns from their audience. Once the cookie crumbles, how can businesses acquire first-party data — and will it hinder growth?

Cookieless future

Ads

🇬🇧 Automation & The Future Of Work: What’s Next?

Sifted Talks

Automation is changing the game for tech workers — promising to eliminate manual tasks, streamline processes and reduce siloes. As European scaleups slow down hiring to search for profitability, can automation be a silver bullet? This talk explores the future of work and shares practical tips for using automation to improve productivity.

Future of work

Automation

🇬🇧 From ambition to climate action: Saving the world one step at the time

Sifted Talks

Many SMEs want to start reducing their climate footprint, but are wracked by doubts. When? How? Am I doing the right thing? What even is greenwashing? The transition to a climate-smart society needs widespread buy-in, a clear road map and a smart strategy from the first step. This talk explores the many ways to make an impact and take meaningful climate action together.

CSR

Strategy

🇬🇧 How to automate your lead management

Zapier Webinars

The more leads in your sales funnel, the more potential for new sales and customer retention. But maintaining the flow of leads can be an extremely tedious job with lots of manual work. We'll share with you the best workflows to automate your lead management.

Sales automation

No-code

September 6 from 5:30 to 6pm

🇬🇧 How to use ChatGPT to book meetings

Thibaut Souyris, Founder & CEO @SalesLabs

As an AI prospecting expert, Thibaut has been helping companies on Tactical Selling. Want to reach a 38% reply rate and an 27% meeting rate ? Thibaut will help you thrive in booking meetings using Chat-GPT!

Sales automation

ChatGPT

Friday, September 8 at 11:45pm

🇬🇧 CUSTOMER CENTRICITY : A WAY OF LIFE

With Rahim Gulamali & Tom Carnewal

Change management

Strategy

🇫🇷 IA & Communication : Stratégies, défis & opportunités

Par Talk Com’

Comment projeter l’IA sur son métier et comment s’y prendre ? Comment évaluer et mesurer les impacts de l’IA (modèle économique/RH) ? Comment garantir un climat de confiance dans les relations entre les acteurs de la communication et les Marques dans l’utilisation de l’IA ?

Communication

Technology

🇫🇷 Les start-ups sont-elles des marques comme les autres ?

Par Talk Com

Les créateurs de start-up prennent-ils en compte dès le départ les enjeux de la marque ? Le développement technologique et les contraintes administratives liées au lancement et à la recherche de croissance ne masquent-elles pas que la start-up est fondamentalement une marque en devenir ? 2 fondateurs de start-up et 2 personnalités engagées dans la nouvelle économie feront leur retour d’expérience.

Communication

Startup

🇫🇷 Lever des fonds en 2023, mythe ou réalité ?

Jean de la Rochebrochard, MP @Kima Ventures

Début 2023, les montants levés par les start-up en France étaient 3 fois moins importants qu’à la même période en 2022. Lever des fonds en ‘temps de crise’ est-il possible? Quelle stratégie adopter ?

Strategy

Fundraising

🇫🇷 Mettre en place une stratégie Customer Success en 4 semaines

Tom Carnewal de Customer Cross Company

Comment pouvez-vous mettre en place une stratégie de réussite client en moins de 4 semaines ? Laissez-nous vous expliquer comment une entreprise en plein croissance peut y arriver sans dépenser une fortune en analyse et néanmoins réaliser des résultats tangibles en 3 mois.

Customer Success

Strategy

🇬🇧 No-Code Automation for Marketing & Growth

by Jan Meinecke, Guest instructor at 9x

🔎 Looking at the current challenges facing Marketing & Growth teams and find the areas where no-code can have the biggest impact. 🛠 Walkthrough of 4 real-life no-code automations for Marketers and how to build them using the integration platform: Make.

Marketing

Automation

Mardi 4 juillet de 17H30 à 18H

🇫🇷 Optimisez votre architecture de revenus

Aurélien Tardieu, Revenue Architect @Winning by Design

Vous êtes un Saas B2B avec des revenus récurrents en croissance ? Aurélien vous donne les clés pour construire le cadre de votre architecture de revenus et booster votre profitabilité !

GTM Strategy

Revenue

🇬🇧 Selling the vision: Building a stellar sales team with trust at the core

Sifted Talks

What are the factors you should consider when making your first few sales hires — and how does it change while scaling ? A talk with the Head of outbound Sales @Kovai.co, the Chief Growth Officer @Sensei, the Head of international @Vanta, Julien Lesaicherre, Head of Business @Pigment.

Sales

Strategy

🇬🇧 Setup a Customer Success strategy in 4 weeks

Tom Carnewal from Customer Cross Company

How can growing companies setup a CS strategy in less than 4 weeks? Let us explain you how you can do so, without spending a fortune on analysis and nevertheless get tangible results within 3 months!

Customer Success

Strategy

🇫🇷 🇬🇧 State of the CSM Nation unveiled

Webinar by MeltingSpot

Join us as we unveil the intriguing insights derived from your valuable responses to our State of the CSM Nation survey, and delve into the trends currently shaping the world of Customer Success 🌍.

Customer Success

Analytics

🇬🇧 The No-Code Tools All Startups Should Know About

by Pierre-Yves Garcia, founder @9x

With no-code, operators can now build on their own. Want to automate a process? Push data from a tool to another? Build that internal dashboard? No need to ask tech anymore. Just go and build it yourself. Here's a list of the best tools at work to digitalize and automate operational processes.

No-code

Automation

Mardi 27 juin de 17H30 à 18H

🇫🇷 Tout savoir sur les solutions de financements non-dilutifs

Romain Brun, Partner Investissement @iii-Financements

Subventions, Bpifrance, banques, appels à projet,...Vous connaissez ces termes mais êtes perdu dans la jungle du financement ? Romain vous aide à mettre au clair ces dispositifs et le meilleur timing d'activation.

Finance

Non dilutive

September 14, from 5:30 to 6:00 CET

🇬🇧 [Industry trends] - State of the CSM Nation updated

Sébastien Chatelier, co-founder & COO @MeltingSpot

Join us as we unveil the intriguing insights derived from your valuable responses to our State of the CSM Nation survey, and delve into the trends currently shaping the world of Customer Success 🌍. Discover actionable strategies to enhance your customer success initiatives and capitalize on the emerging opportunities that lie ahead.

Customer Success

Analytics

🇫🇷 Vous voulez vous lancer sur le marché US ? Voici les do's and don'ts !

Stan Coignard, Founder @F.FWD

A chaque marché ses spécificités... Si tu souhaites te lancer sur le marché US, Stan te donnera tous les conseils nécessaires à ton expansion.

US GTM Strategy

Startup

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